FAQs

Naturally depending on workloads, delivery of your report will depend on your timeline request and the quality of information provided. Bear in mind we are assessors and therefore clear information on your plans is important. We aim to deliver a prompt, concise service within realistic time lines to all clients.

Depending on your location your BAL Report may take longer than your 6 Star Energy Rating Report. This is simply because we prefer to visit your building site to make an accurate assessment. We do have our on-site staff moving through Victoria and southern NSW especially on a monthly basis or on special request. Don't hesitate to ask if you need a rapid report.

Yes, of course. This is a common occurrence for the majority of our rural clients. Remember we do prefer to visit your building site so that can cause some delay to receiving your report.

We most definitely do. As professional Building & Construction industry trainers, Tilmax Pty Ltd prides itself on training our own staff in-house. Our methods aim to provide you, our valued clientele, with up-to-date and accurate reporting.

Simply ring "04 TILMAX 00" to confirm your order. One of our staff will help you out with payment options. Note that a 50% deposit is needed on order.

Both direct debit and credit card are payment options when you contact us on "04 TILMAX 00".

We can post, fax or email your report(s) when we have received full cleared payment. Please bear in mind that bank and personal cheques can take up to 5 business days to clear.

Tilmax Pty Ltd stores your file which will contain correspondence in digital form. All files are held for five years in strictest confidence and to the best of our ability.

Please call "04 TILMAX 00" or email info@tilmax.com.au without delay. The last thing we want at Tilmax Pty Ltd is an unhappy customer. Should there be a problem we will do our best to remedy it.